1300 554 983
Suite 1/44 Victoria Ave, Toukley NSW 2263

News & Events

News, information and resources about Accuro Home Care and the Home Care industry. 

Due to updated advice from health authorities and the existing but very minimal evidence of community transmission of COVID-19 in NSW our infection control procedures have been adjusted once more.

Direct Support Workers must implement the following amendments with 100% accuracy to ensure the safety of clients and you personally. Random compliance checks will be performed by Accuro Homecare and other partnered organisations. The following is to take effect as of Thursday 13.08.2020.

  • The supplied surgical face masks must now be worn by ALL Direct Support Workers for ALL AND EVERY service regardless of type, time, location, social distancing etc.
  • The mask must be worn for the entire duration of the service.
  • Direct Support Workers are to only wear the face mask supplied by Accuro Homecare.
  • Clients are to wear surgical face masks (these can be supplied by the client if they have them, otherwise Direct Support Workers are to supply them) in the following situations at all times:
  • Indoors during services where social distancing cannot be maintained.
  • Outdoors when in public spaces at all times.
  • There may be occasions where a client cannot or is unwilling to wear a face mask. If this has been identified previous to you attending to this client it will be noted in the clients file in Geoop. All Direct Support Workers MUST check EVERY clients file (for the service to be attended to) before attending to EVERY service. If the client cannot wear the mask and IT IS NOT noted on the clients file DO NOT PROCEED WITH THE SERVICE. Call Accuro Homecare head office for advice on every occasion where the client cannot or is unwilling to wear a face mask and it is not noted on their file.

An update complete policy and procedure will be provided to all Direct Support Workers soon as we understand that with changes being implemented on a very regular basis things can get confusing. If you are unsure of anything please call Head Office for advice.

The Minister for the National Disability Insurance Scheme, Stuart Robert, has announced the addition of support items to the NDIS support catalogue that assist both providers and participants to access funds to assist with the costs of additional personal protective equipment (PPE) required due to the COVID-19 pandemic. The extra costs of this equipment are quite large in most instances for providers and the ability to access these funds is most welcome and the NDIS is to be applauded for this decision.

Fay and Margaret

Sadly, we had to say goodbye to another two valuable Accuro Direct Support Workers recently. Both Margaret and Fay who have been supporting our clients for more than 10 years each, have decided it's time to retire. Both will be missed by the clients that they selflessly supported and by the Accuro team. Thank you! and best wishes to you both in your retirement years.

Due to the increasing threat of a “second wave” of Covid-19 on the rise from Victoria’s hot spots and now small hotspots in area’s of NSW Accuro Homecare’s infection control procedures have been reviewed with resulting amendments. Additional advice from health authorities has also resulted in these amendments. These Amendments will take place as of Wednesday 22nd of July.

For the protection of Clients, our Direct Support Workers and the Community as a whole we must request the following compliance from all of our valued clients and our Direct Support Workers.

Nicole, our direct support worker

Nicole made the decision to complete her Cert IV in the industry and become a Direct Support Worker after raising her children. Before being a mother, she worked as a music teacher, a receptionist and in other office roles but needed to fulfil her need to help others. she loves to put a smile on someones face and to provide a little company for someone who is lonely.

A risk has been identified recently surrounding the use of face masks whilst driving where the Direct Support Worker is required to wear prescription glasses or sunglasses.

It has been identified and risk assessed that the glasses fog up when the mask is worn in the correct manner, causing a potentially hazardous driving environment.